Wednesday, 23 May 2012

How to ask questions in TechNet forum

1. Selecting a good title which summarizes the specific problem you have. It will be the one of the main driving forces for others to want to actually read your item.
Choosing a badly-formatted title will drive people away, thinking that since the title is so badly written, so must be the information and the question within the thread.

2. Provide all the necessary information in your initial post. The following information would be very helpful:
- Symptom description: Detailed description of the problem. If you receive any error messages, please let us know the exact error WORD BY WORD.
- Environment: The system environment, such as your OS/application version, your network topology, and your domain environment, etc.
- Any recent relevant configuration change(s): If the issue started to occur after installing any application/updates or changing the configuration, please let us know.

3. Write in a clear language. Avoiding spelling mistakes or grammatical errors. Don't type IN ALL CAPS, which in most cases is read as shouting and considered rude.

4. Keep with the same thread. Do not refer to a post you made last year, and above all, Please come back.
There are  thousands of posts where we have seen people given great and wonderfully long answers yet no reply from the original poster.

5. Be courteous to reply, even if it's to say. "I've given up" or thanks that worked. This helps the whole community when you do this, and makes the people who donate time, warm and fuzzies.

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